Shipping and Protection FAQs

Shipping Policy:

At Kye Kelly Racing, we aim to process and ship your orders promptly. Once your order is placed, please allow 1-3 business days for processing. Shipping times vary depending on your location and the method chosen at checkout. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Delays:

While we strive for timely deliveries, unforeseen circumstances such as weather, carrier delays, or high order volumes may cause delays. We appreciate your patience in such situations.

Shipping Protection Coverage:

Lost Packages:

If your order is lost in transit and the carrier cannot locate it, you're fully covered. We will send you a free replacement for the missing item.


Example: You placed an order, but the tracking hasn't updated in over 7 days, and the carrier confirms it is lost. We'll immediately send you a replacement.

Stolen Packages (Porch Theft):

If your package is marked as "Delivered" but you haven’t received it, our Shipping Protection covers theft. We can provide a replacement after reviewing the claim.


Example: Your order was marked as delivered, but it’s nowhere to be found. After confirming basic details and reviewing delivery confirmation, we'll ship out a replacement.

Damaged Items:

If your order arrives damaged or broken, you are eligible for a free replacement upon providing photo proof of the damage.


Example: You receive your order, but the hoodie has a tear, or your keychain arrives broken. Simply send us a photo of the damage, and we’ll send a replacement right away.

Incorrect Sizing or Wrong Item Shipped:

If you receive the wrong size or item, we will quickly send you the correct product at no extra cost.


Example: You ordered a Medium hoodie but received a Large. Let us know, and we'll ship out the correct size and provide a return label for the incorrect item.

What Shipping Protection Does Not Cover:

Incorrect Shipping Address:

If you entered the wrong shipping address during checkout, Shipping Protection does not cover replacements for misdelivered packages.


Tip: Double-check your shipping address at checkout to ensure smooth delivery.

Delivery Delays:

Standard shipping delays caused by the carrier, weather, or high shipping volumes are not covered.


Example: If your package is delayed due to severe weather or carrier backlog, Shipping Protection does not apply.

Return Shipping:

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method to ensure safe return.

Important: We do not allow returns on items purchased during giveaway periods for legal reasons.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5-7 business days. Please note: we do not allow returns or refunds on items purchased during giveaway periods for legal reasons.

Exchanges:

If you need to exchange an item for a different size or style, please contact us to arrange the process. Exchanges are subject to product availability.

Need Help?

 

For any questions or concerns regarding your order, shipping, or returns, feel free to reach out to us at support+kkr@merchunlimited.com. 

We're here to help and will get back to you as soon as possible.

Thank you for choosing Kye Kelly Racing!