Frequently Asked Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on new unused items within 7 days after delivery. All sales during giveaways are final, and cannot be returned. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

We always have merch at the track, so be sure to come chat with us in person. Currently, we do not have a physical store. However, we do offer free shipping and free returns.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed in the product description.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously.  All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above $99.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing us through contact us page.

contact us

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website.

contact us

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NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
Open only to legal residents of the 50 US/DC, 18 years of age and older. Void where prohibited by law. Sweepstakes starts at 6:00 p.m. ET on 10/13/25 and ends at 11:59:59 p.m. ET on 12/1/25. Subject to Official Rules, including how to enter, free method of entry, prize details, odds, and restrictions.
Sponsor: Merch Unlimited, 471 Cleveland Crossing Dr. Unit 101 Garner NC 27529. 

official rules